The package offers a basic Help Desk ticketing system that includes a user portal for the creation of a ticket and administrator screens to define ticket routing and progress. The Dameware Remote Everywhere system is designed for in-house support teams. Video and chat apps built into the interface for communication with the user.Technician team management functions that automatically log task times.Wake-on-LAN to access remote devices that are in Sleep Mode or turned off.Dameware Remote Support is a cloud-based SaaS package that includes the processing power, storage space, and technical software management needed to run the system. Dameware Mini Remote Control and Dameware Remote Support are cheaper editions and both require hosting on-premises. Dameware Remote Everywhere is the top edition of the platform’s three versions. Dameware Remote Everywhere product highlights (FREE TRIAL)ĭameware, originally based in Louisiana, in the United States, was bought by SolarWinds in 2011. This is TeamViewer Remote Access & Support. They offer methods to communicate with the user of a device or access unattended devices even if they are turned off.Īs we are considering Dameware Remote Everywhere, it is only fair to focus on the TeamViewer edition that most closely matches the functionality of that Dameware package.
These are not just remote command line access systems, like Telnet. In all cases, when supporting a computer-based service or a full system, the support technician is going to need access to the troubled device.ĭameware Remote Support and TeamViewer cater to the technician’s needs with a range of features in the remote access interface. The supported users can be internal business users or external customers who bought a product from the company. Support technicians can operate as part of a team or as individual freelancers. We look at the attributes of both of these systems. However, sometimes, the user needs to be shown what to do and in those cases, remote control offers the perfect guidance tool.īoth Dameware Remote Everywhere and TeamViewer offer remote access and remote control functions. Investigation can be carried out behind the scenes without the involvement of the user. Support technicians need access to remote devices to investigate and fix problems and also to educate users.
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